Frequently Asked Questions -- Pace-Edwards Roll Top Covers


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Tool Box Questions
| | Bed Liner Questions | General Questions |



Roll Top Comparison

Q. What are the differences between the Roll Top cover and the JackRabbit?

A. Both covers retract manually and are flush-mount, weather resistant, padded polymer laminated to rigid aluminum panels with a scratch resistant finish on aluminum trim, however the features that set the JackRabbit apart are:

  • 100% no-drill advanced mounting system
  • Built in cargo light for night visibility
  • Multiple locking positions (every 12 inches) on long and short bed versions
  • Advanced low profile latch-handle system off set to driver side
  • Independent latch and lock mechanism with built in pull strap.





Durability

Q. Is the Roll Top cover durable?

A.
The Roll Top cover is made from one solid piece of padded polymer, laminated to ridged, heavy gauged aluminum panels. It is designed to endure both sun and cold year after year without stretching, shrinking, tearing, or cracking. It has the look and feel of real leather and all fasteners are hidden to give you that smooth, flush mounted look.

Q. How much does the Roll Top cover weigh?

A. On average, the canister portion of the Roll-Top weighs about 39 - 55 lbs. and the rails weigh about 7 - 30 lbs. This, of course, depends on the size of your truck. Your order will arrive in two separate packages. One for the canister and one for the rails.

Q. Can I stand on the Roll Top cover?

A. The Roll-Top cover is designed to handle about 150 lbs. of weight equally distributed. Having said that, it will not collapse under snow. We do not recommend you stand on the Roll Top cover. If you need the added height to attach or remove a ladder or other cargo from the top of your truck, simply open the cover and stand in the truck bed.

Q. Is the Roll Top cover water resistant?

A. Yes. The Roll Top cover channels water to the canister and out the drain tubes to protect your truck bed from the rain, snow, etc. Please be sure to properly seal all areas of your bed that may become exposed to the elements (tailgate, stake pockets, etc.).

Q. Where does the water drain to?

A. The drain tubes that connect to the canister are designed to channel the water they collect through the factory-provided drain holes in your bed. In the event your truck does not have factory drain holes, you will have to drill an opening in your bed to acommodate the drain tubes.

Q. How does the cover retract?

A. The Roll Top cover has a retractor spring that maintains tension on it at all times. It is rigid across, with multiple 2" hinged aluminum panels connected so the entire cover will roll around a reel inside the canister when it is retracted.

To close the cover, you pull it to the tailgate. To open it, you give it a push forward and it will roll up inside the canister.


Security

Q. Is the Roll Top Cover secure?

A. The Roll Top comes with a key to allow you to lock it once it is closed. Also, the Roll Top locks into the side rails at the tailgate. This prevents someone from removing the cover by taking the rails out.

By the way, if your truck is not already equipped with a locking tailgate, we offer the Pop & Lock Tailgate lock and the Powergate tailgate locks to help fully secure your truck bed.


Installation

Q. Are installation instructions included with the Roll Top cover?

A. Yes, your cover will arrive with application specific installation instructions.

Q. How long does it take to install the Roll Top cover?

A. Most people complete the installation of their Roll Top cover in 1.5 to 2 hours. You should plan to spend a little extra time if you choose the drill-on style Roll Top. This is simply because it will require a little more time to drill the small holes that are needed to mount the rails against the bed sill. Clamp-style

Q. What materials are required for installation?

A. You will need a phillips head screw driver and a slotted screw driver for installation. If you purchase a cover that requires you to drill holes in your bed, you will need a drill as well.


Shipping

Q. Do you ship to Alaska and Hawaii?

A. Yes, we do ship to both Alaska and Hawaii, however special shipping rates will apply since the order will have to leave the ground to be delivered. The shipping charge is $75 - $250 depending on the application purchased and your location. Please contact us for an exact amount.

Q. How long will it take for my cover to ship?

A. Your order will normally ship out the same day if you ordered before 2:30 PM EST. However, in some instances, it may take a few additional days depending on sales volume and whether or not the cover purchased is in stock or on back order.

Q. How large is the canister that the Roll Top retracts into?

A. The Roll Top canister is approximately 10" by 10" and roughly the same in depth.


Tool Box Questions

Q. I already have a toolbox in my truck. Can I still use a Roll-Top?

A. If you have an over the rail style tool box already installed, your Roll Top cover will have to be custom made. If you're interested, print out this form and fax it to (801) 838-3172 or mail it to us at:

Hard Tonneau Covers
P.O. Box 6623
Knoxville, TN 37914

If you would be interested in a Roll Top and toolbox combination, check out the ToolTop by Pace-Edwards.

Q. Is there enough room under the canister to place a tool box?

A. The space in this area is very limited, however it is possible depending on your particular installation.


Bed Liner Questions

Q. My truck has a bedliner. Can I still use a Roll Top cover?

A. If you have a spray-in style liner, you can still use the Roll-Top as long as the liner does not cover the rails of your bed. Otherwise you may have to file down the over the rail portion of the cover or cut it to accomodate the needed slots for the clamps to install.

Plastic liners almost never work properly without modifications because the corners are not flush against the bed, but rather rounded. We highly recommend the Bed Rug truck bed liner as a compliment to your cover.

Q. Can I use a Roll Top with the bed extender option?

A. If your truck has a bed extender option, you will not be able to use it the way it was intended if you install a Roll Top. You may have to physically dismount it and flip it around rather than rotate it. This is because the rails for the cover may block the rotation of the bed extender.

Q. What are the clamps made of?

A. Aluminum.

Q. How many holes do I have to drill in order to install the cover if I buy the drill installation?

A. You will need to drill between 12 and 20 holes to mount your cover depending on the installation.

Q. Can I mount a spoiler to the back of the cover?

A. Doing this will not only void your warranty, but it will make it impossible for the cover to fully retract the way it was intended.


General Questions

Q. Where are you located?

A. We are based out of Knoxville, TN.

Q. What is your return policy?

A. Our return policy can be found here.

Q. How will my cover be shipped to me?

A. Most orders are shipped via FedEx, but occasionally we might use a different service depending on which method is most efficient.

We cannot ship to P.O. boxes.

Q. What forms of payment do you accept?

A. We accept all four major credit cards: Mastercard, Visa, Discover, and American Express via our secure 128 bit encryped shopping cart. Also, you can place your order either by using our secure online shopping cart or by calling one of our sales representatives toll-free at 1-877-650-7150.

Q. Is it safe for me to enter my credit card information on your site?

A. Our shopping cart uses a state-of-the-art 128-bit encrypted secure thawte certificate. All communcations are secured by encrypting all data coming from your computer to our credit card processing servers. This way you can feel 100% sure your credit card number and other sensitive personal data is completely protected during your purchase transaction.

Q. Does the Roll Top cover come with a warranty?

A. Yes, all Pace-Edwards covers have a warranty. You can view it here.

Q. Why don't you just tell me the exact instant cash reward amount on your website?

A. We offer cash rewards in the range of $50 to $200 on Pace-Edwards hard tonneau covers. The reason we don't specifically state the amount on our web site is due to the minimum pricing restrictions placed on us by the manufacturer. You can email us at rebate-info@hard-tonneau-covers.com to find out the exact reward amount we're currently offering.

Q. Can I have my Roll-Top overnighted?

A. If the Roll-Top you need is in stock and you order before 2:00 PM Pacific time, overnight delivery is usually not a problem. There will be an additional charge for overnight delivery. Overnight orders will have to be placed by phone.

If you have any Roll-Top questions that were not addressed here, you may contact us here.

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